FAQ

It is free to sign up to HagerGang Rewards.

Points can be earned when purchasing Hager UK products. While we aim to reward points where we can, a small selection of products has been excluded. A full list of excluded products can be accessed.here.

Points are typically rewarded instantly. However, on occasion Points will need to be validated by our team. This can more commonly occur when scanning invoices our system is not clearly able to process.

Our loyalty service currently only reviews and rewards points for the first page. If you have a second page, please uploaded it separately and we’ll be happy reward any outstanding points.

Rewards will typically be dispatched within 14 days of your order, however it could take up to 30 days.

If you have not received your order after 14 days after your confirmation of dispatch, please contact us.

No, all points rewarded for scanned invoices will exclude VAT.

If you have concerns about the amount of points you have received, please contact us.

In the login section of our homepage, there is a link to our forgotten password process.

Yes, points can be rewarded for purchases made in the last 30 days.

You can change your details by visiting your my account page.

You can collect up to 500 points per scanned invoice.

Please contact us and we’ll be happy to assist

To register as a member of Hagergang Rewards you must be at least 18 years old and reside in the United Kingdom.